Default Management

As the Director of Federal Student Aid's Operations Performance Management Services, I welcome you to the Default Management Web site.

Operations Performance Division (OPD) calculates draft and official cohort default rates, disseminates the rates to schools electronically and allows schools the ability to challenge/appeal/adjust the rates. This Web site integrates the publication of the cohort default rates while providing cohort default-related information, references, and resources for these rates in one location.

Guaranty agency and lender cohort default rates are also calculated and disseminated by OPD; however, this Web site pertains only to school cohort default rates and associated issues including default prevention. For guaranty agency and lender cohort default rates refer to Lender and Guaranty Agency Default Rates Web site.

I invite you to peruse the question and answer section in which we include our most frequently asked questions. Should you need any further information regarding school cohort default rates, please contact our hotline at (202) 377-4259 or e-mail us at

In addition to cohort default rate assistance, Federal Student Aid provides default prevention support for schools. For questions related to default prevention, contact For consolidated delinquency and default prevention resources, refer to the Default Prevention Resource Information Web page.

Thank You, 
Katrina Turner 
Service Director 
Operations Performance Management Services

The audience-specific links listed below are categorized by Financial Aid ProfessionalsData Managers, and Students.

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