 |
| Member Services |
|
| Current Publications by Title Publications by Topic Archived Publications by Title |
|
| Search Tool |
|
| Contacts |
|
SFA Customer Support
|
|
FSA Information for Financial Aid Professionals
U.S. Department of Education
|
FSA Customer Support |  |
|
|
|||
|
Contacting the Customer Service Call Center The Customer Service Call Center (CSCC) maintains the Information for Financial Aid Professionals (IFAP) and the FSA4Schools web pages. CSCC is made up of U.S. Department of Education, Student Financial Assistance employees, located in Washington, DC. CSCC welcomes any inquiry, pertaining to program and application processing issues relative to the Title IV Federal Financial Aid Programs, and any inquiry pertaining to the IFAP and FSA4Schools websites. To speak with a member of the Customer Service Call Center, call us, toll-free, on: 1-800-433-7327, between 9 AM and 5 PM Eastern time. You can leave us a voice message at that number after hours. To fax an inquiry, call (202) 275-5532. Or send us a question via electronic mail message at fsa.customer.support@ed.gov. If you are uncertain who to contact for assistance regarding a Title IV program, please refer to the FSA Customer Service Centers "Contacts" page at: http://fsa4schools.ed.gov/help/contacts.htm About the FSA Customer Service Center The Customer Service Call Center, formerly the Customer Support Branch, was established in 1994 within the Office of Postsecondary Education (OPE), in response to Executive Order 12862, "Setting Customer Service Standards". CSCC developed and adopted the following mission statement: "To foster an improved flow of information and to promote customer service ideals within the student financial aid community". Initially the Customer Service Call Center was established as a toll-free "Help Line" for Title IV program and procedural inquiries from financial aid professionals. CSCC accumulated a wealth of FSA publications and guidance in electronic format to enable our staff to research the customer's inquiries. We soon realized that providing electronic access to this information to our partners would be a major improvement in providing the tools needed to efficiently manage the Title IV programs. In keeping with the latest technology, the FSA Customer Service Call Center harnessed the power of the Internet to implement the "Information for Financial Aid Professionals" (IFAP) website. This website has been an invaluable tool and serves as the "reference library" for the FSA4Schools website, your gateway to all Title IV Federal Student Financial Aid information and programs. More About IFAP The IFAP website became effective in March, 1998, replacing the electronic Bulletin Board System (FSA BBS) in June, 1998. IFAP was then converted to a more robust platform in November, 2000. A scrolling text bar was added to the IFAP homepage in March, 1999, which is called "FSA News." This was our first solution to inform our customers of "hot topics" in Student Financial Assistance. We've removed the scrolling text bar in favor of a static menu of news items, per the requests of our customers. We also developed and implemented a "subscribe" feature for IFAP. All partners who have registered with us through "Member Services" will automatically receive a weekly electronic mail message, which advises of the latest postings to IFAP. Alternately, the subscription features are customized by selecting from among three additional subscribe options. We are continuing to incorporate improvements to the IFAP site. As the need for more information continues to grow, so will IFAP. The homepage has been redesigned twice since its first introduction to the financial aid community, based upon comments/suggestions from our customers. We are committed to providing timely, accurate information to you in the administration of the Title IV Student Financial Assistance Programs. If you have comments on our service or suggestions for our website, please contact the individuals listed below:  Michaelyn Milidantri Chief, Customer Support Branch Email address: michaelyn.milidantri@ed.gov OR Colleen Kennedy IFAP Manager Email address: colleen.kennedy@ed.gov |