Publication Date: March 2003
Bulletin ID: DLB-03-12
Summary: Direct Loan Exit Counseling Materials
Posted on 03-24-2003
March 2003
DLB-03-12
Subject:
Direct Loan Exit Counseling Materials
Dear
Partner:
As
the close of the school year approaches, we want to remind you of the resources
available to assist you in ensuring that exit counseling is conducted with your
student borrowers. First, we strongly
encourage you to have your borrowers complete interactive electronic exit counseling
on the Direct Loan Servicing Online web site at www.dl.ed.gov.
If your school conducts exit counseling in person or by audio-visual presentation,
you may supplement the counseling session with an exit counseling guide that
contains all of the required information that must be provided to borrowers
through the counseling. We have prepared
a new exit counseling guide, incorporating the recent regulatory changes, for
you to use with your borrowers.
If
you need exit counseling materials within the next few weeks, the new Exit
Counseling Guide for Direct Loan Borrowers is attached below in PDF format
and is also available on the Direct Loan website at www.ed.gov/directloan.
The guide can be downloaded and printed, as you need it.
In addition to the guide, we have attached:
-
A
Direct Loan Borrower Information
sheet, a convenient way to meet the regulatory
requirement that you provide updated borrower information to the Department
after the borrower has completed exit counseling
-
A
Borrower’s Rights and Responsibilities
Checklist, a means of documenting that a
borrower completed exit counseling
If
you have other means of collecting updated borrower information or documenting
that the borrower completed exit counseling, you do not have to print the attached
Direct Loan Borrower Information
sheet or Rights and Responsibilities
Summary Checklist.
If
you have already placed an order for exit counseling materials, we expect to
begin shipping guides to you by mid-April.
To place an order for guides, borrower information sheets, and/or checklists
you may contact Customer Service at 800/848-0978.
We will have enhanced entrance and exit counseling materials printed and available
for you this fall.
As
a reminder, you are required to provide written exit counseling materials to
a borrower who withdraws from school without your knowledge or who fails to
complete exit counseling. You may mail
or, in certain situations, email the new Exit
Counseling Guide for Direct Loan Borrowers to these borrowers to comply
with this regulatory requirement. However,
if you want to email the guide, you must ensure that the borrower has previously
indicated that s/he has Internet access and wishes to receive notices, materials,
etc. through electronic means. If the
student has previously indicated that s/he has Internet access and agreed to
electronic notification, you may:
-
E-mail
or mail a notice that directs the borrower to the electronic counseling
at your website or the Direct Loan Servicing Online web site; or
-
E-mail
to the borrower the electronic version of the Exit
Counseling Guide for Direct Loan Borrowers.
However,
if the borrower has not previously indicated that s/he has Internet access and
agreed to electronic notification, you must mail a paper copy of the Exit
Counseling Guide for Direct Loan Borrowers to the borrower.
Thank
for your patience as we develop these materials and your ongoing partnership
in the Direct Loan program.
Sincerely,
Jane
Holman
Acting Director, Title IV Delivery
Schools Channel
Attachments/Enclosures:
Exit Counseling Guide for Direct Loan Borrowers in PDF Format, Size 533KB, 5 pages
Direct Loan Borrower Information in PDF Format, Size 110KB, 1 page
Rights and Responsibilities Summary Checklist in PDF Format, Size 73KB, 1 page
