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Publication Date: September 30, 2005

Author: G. Kay Jacks, General Manager, FSA Application, School Eligibility and Delivery Services

Summary: Columbus Day Federal Holiday Processing and Customer Service Hours

Posted on 09-30-2005

Our Federal offices as well as some of our Title IV processors and call centers will be closed on Monday, October 10, 2005 to observe the Columbus Day Federal Holiday.

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, October 10, 2005 but schools will not be able to receive any Federal funds on that day.

The Central Processing System (CPS) will accept data on Monday, October 10, 2005 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, October 11, 2005.

All FSA Web sites will remain operational over the holidays.

FSA Customer Service or Processing Center Telephone Number

Status on Columbus Day - Monday, October 10, 2005
Campus-Based Call Center (877) 801-7168 Closed

Common Origination & Disbursement (COD)
School Relations Center
DL -- (800) 848-0978
Pell -- (800) 4PGRANT
Applicant Services -- (800) 557-7394		 Open
Open
Open
Central Processing System (CPS)/ SAIG Technical Support (800) 330-5947 Open
Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center  -- Students
                                            -- School Services
Conditional Disability Discharge Unit
(800) 621-3115
(800) 557-7392
(800) 848-0979
(888) 877-7658
888) 869-4169
Open
Open
Open
Open
Open
Customer Service Call Center for Schools (800) 433-7327 Closed
eZ-Audit (877) 263-0780 Closed
Federal Student Aid Information Center (800) 4FED-AID Open
Grant Administration & Payment system (GAPS) Hotline (888) 336-8930 Closed
NSLDS Customer Service (800) 999-8219 Open
Ombudsman (877) 557-2575 Open