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Learner
Name Doesn't Exist
If you've created
a Learner ID and Password and you aren't able to login again,
try closing your browser. This clears the browser's memory so
that it can try again.
If clearing your
browser's memory does not help, try following the "Invalid
File Version in Internet Explorer" instructions listed
below.
Invalid File Version in Internet Explorer
If you receive
the following error (or a similar error) in Internet Explorer:
You may have an incompatible version of the Authorware Web
Player. Try reinstalling the Authorware Web Player:
1. Open Internet Explorer.
2. On the menu bar click Tools and select Internet
Options...
3. Select the General tab.
4. Click the Settings... button.
5. Click the View Objects... button.
6. Select the "Macromedia Authorware Web Player Control".
7. Click File on the menu bar and select Delete
from the menu.
8. Return to www.fsa4schools.ed.gov/edexpressbasics
(You may need to click Refresh if you haven't left the page).
The Authorware Web Player will reinstall the correct version.
The Course Won't Load In Netscape
If you experience trouble installing the Authorware Web Player
for Netscape you may need to reinstall the Web Player. To
reinstall, follow these steps:
1. Locate the Authorware_Web_Player_Full.exe that you
used to install the player.
(If you don't already have it on your system, download it
here.)
2. Double-click Authorware_Web_Player_Full.exe to reinstall
it.
3. Once the installation is complete, close all instances
on Netscape.
4. Return to www.fsa4schools.ed.gov/edexpressbasics/.
Weblinks
to External Sites Won't Open
If
you click on links in the training and the sites do not open,
you may be running a pop-up blocker on your system. If so,
you should disable the pop-up blocker while using the training.
Web
Player Downloads but Course Doesn't Run Properly
If
you receive the following errors ("error downloading
content file" then "attempt to violate security
mode BUDAPI.X32 and SECURE.X32" ) you may be have a firewall
on your system that is blocking important files. It is strongly
suggested you designate this homepage as a trusted site in
order to load the necessary files. To accomplish this, press
and hold the Ctrl key on your keyboard while simultaneously
clicking the Traditional WBT link. Do not release the Ctrl
key until you see the “Authorware Web Player Security”
(or a similar title) dialog box. Click the OK button to add
the EDExpress training site to your trusted site list. You
will only need to perform this procedure once.
Further
Assistance
The Customer Support
Call Center is available from 9 am - 5 pm Eastern Monday - Friday
at 1-800-433-7327 or by e-mail at fsa.customer.support@ed.gov.
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