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FEDERAL STUDENT AID
NATURAL DISASTER INFORMATION

HELP IS AVAILABLE FOR STUDENTS, BORROWERS, AND SCHOOLS

The U.S. Department of Education is committed to assisting students enrolled in postsecondary education who have been impacted by hurricanes and natural disasters. This page provides links to information we have posted related to the impact of the natural disasters on students, parents, student loan borrowers, colleges and universities, and financial institutions that participate in the federal student assistance programs.

US DEPARTMENT OF EDUCATION GUIDANCE:

The Department has provided the following guidance for individuals, institutions, loan holders, and guaranty agencies located in FEMA-declared disaster areas:

Please check this page regularly for additional guidance and updated information.


CONTACT INFORMATION

STUDENTS, PARENTS AND BORROWERS

  • Disaster Information for Students and Parents

  • Students and parents with questions about whether or not their school is operating should contact the school directly or visit your school's website.

  • Students and parents with questions about their federal student aid can call 1-800-4FEDAID (1-800-433-3243).

  • Borrowers who have questions about their Federal Family Education Loan (FFEL) Program loan should contact their lender directly or they can call 1-800-4FEDAID (1-800-433-3243) or may contact the Federal Student Aid Ombudsman at 1-877-557-2575 or 1-202-377-3800.

  • Borrowers who have questions about their federally-owned loans (Direct Loans or FFEL Purchased Loans) should contact their federal loan servicer directly. Federal Loan Servicer contact information is available on the Federal Student Aid Loan Servicers Web page (http://studentaid.ed.gov/PORTALSWebApp/students/english/FSALoanServicers.jsp) They can also call 1-800-4FEDAID (1-800-433-3243) or may contact the Federal Student Aid Ombudsman at 1-877-557-2575 or 1-202-377-3800.

POSTSECONDARY SCHOOLS

LENDERS, SERVICERS OR GUARANTY AGENCIES

  • Lenders, servicers and guaranty agencies with questions can call NSLDS Customer Care Center at 1-800-999-8219, or they can send an e-mail to nslds@ed.gov.

GENERAL INQUIRIES AND DISASTER ASSISTANCE RESOURCES

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Related Links

Disaster Information for Schools

Federal Student Aid is committed to helping schools impacted by disasters. In the event of an emergency that impacts your school’s ability to routinely administer your financial aid programs, please contact Federal Student Aid at 800-433-7327 or click on the following link and provide the Department of Education with the requested information.

 
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