FEDERAL STUDENT AID
NATURAL DISASTER INFORMATION
HELP IS AVAILABLE FOR STUDENTS, BORROWERS, AND SCHOOLS
The U.S. Department of Education is committed to assisting students enrolled in postsecondary education who have been impacted by hurricanes and natural disasters. This page provides links to information we have posted related to the impact of the natural disasters on students, parents, student loan borrowers, colleges and universities, and financial institutions that participate in the federal student assistance programs.
US DEPARTMENT OF EDUCATION GUIDANCE:
The Department has provided the following guidance for individuals, institutions, loan holders, and guaranty agencies located in FEMA-declared disaster areas:
Please check this page regularly for additional guidance and updated information.
STUDENTS, PARENTS AND BORROWERS
Students and parents with questions about whether or not their school is operating should contact the school directly or visit your school's website.
Students and parents with questions about their federal student aid can call 1-800-4FEDAID (1-800-433-3243).
Borrowers who have questions about their Federal Family Education Loan (FFEL) Program loan should contact their lender directly or they can call 1-800-4FEDAID (1-800-433-3243) or may contact the Federal Student Aid Ombudsman at 1-877-557-2575 or 1-202-377-3800.
Borrowers who have questions about their federally-owned loans (Direct Loans or FFEL Purchased Loans) should contact their federal loan servicer directly. Federal Loan Servicer contact information is available on the Federal Student Aid Loan Servicers Web page (http://studentaid.ed.gov/PORTALSWebApp/students/english/FSALoanServicers.jsp) They can also call 1-800-4FEDAID (1-800-433-3243) or may contact the Federal Student Aid Ombudsman at 1-877-557-2575 or 1-202-377-3800.
Postsecondary schools with questions can call the Federal Student Aid's Research and Customer Care Center at 1-800-433-7327 or they can send an e-mail to firstname.lastname@example.org.
LENDERS, SERVICERS OR GUARANTY AGENCIES
Lenders, servicers and guaranty agencies with questions can call NSLDS Customer Care Center at 1-800-999-8219, or they can send an e-mail to email@example.com.
GENERAL INQUIRIES AND DISASTER ASSISTANCE RESOURCES
General questions about hurricanes and natural disasters and their impact on your federal student aid may be e-mailed to firstname.lastname@example.org. Or you may file an on-line assistance request at www.ombudsman.ed.gov.
Federal Student Aid is committed to helping schools impacted by disasters. In the event of an emergency that impacts your school’s ability to routinely administer your financial aid programs, please contact Federal Student Aid at 800-433-7327 or click on the following link and provide the Department of Education with the requested information.