Help - Contact Information
Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.
Portfolio Performance Division (formerly Default Management and Prevention)
Portfolio Performance Division
School Default Rates – Portfolio Performance Division, formerly Default Prevention and Management, calculates and disseminates school cohort default rates and processes appeals/adjustments/challenges to the default rate data. John Pierson and Mark Walsh, of the Training and Information Services Branch, assist schools, lenders and guaranty agencies with default prevention tools and techniques.
Students with federally insured defaulted student loans may find beneficial information in the Department’s Guide to Defaulted Student Loans or by calling (800) 621-3115 for assistance.
Phone: 202-377-4259 (Calls responded to within 24-48 hours.)
E-mail: fsa.schools.default.management@ed.gov
Web site: http://ifap.ed.gov/DefaultManagement/DefaultManagement.html
Lender and Guaranty Agency Default Rates – Portfolio Performance Division calculates and disseminates lender and guaranty agency default rates and processes data corrections to the default rate data.
Phone: 202-377-3053 (Calls responded to within 24-48 hours.)
