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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

Loan Servicing Centers for Students

  • CornerStone


    Phone: 800/663-1662
    Fax: 801/366-8400
    TDD/TTY: 801/321-7130
    Overseas borrowers: 801/321-7236
    Web site: www.MyCornerStoneLoan.org
    E-mail: CustomerService@mycornerstoneloan.org
    Office Hours: 6:00 a.m. - 7:00 p.m. (MT), Monday through Thursday. 6:00 a.m. - 5:00 p.m. (MT), Friday.

  • ECSI Federal Perkins Loan Servicer


    Phone: 866/313-3797
    TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
    Overseas borrowers: 866/313-3797
    Web site: www.efpls.com
    Office Hours: 8:00 a.m. – 8:00 p.m. (ET), Monday through Friday.

  • FedLoan Servicing (PHEAA)


    Phone: 800/699-2908
    Fax: 717/720-1628
    TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
    Overseas borrowers: 717/720-1985
    Web site: myfedloan.org
    Office Hours: 8:00 a.m. – 9:00 p.m. (ET), Monday through Friday.

  • Granite State - GSMR


    Phone: 888/556-0022
    Fax: 603/227-5415
    TDD/TTY: A borrower who is hearing-impaired may e-mail dlcustomerservice@gsmr.org for assistance. A borrower who is hearing-impaired may also use the 711 Telecommunications Relay Service for assistance.
    Overseas borrowers: 603/227-5321
    Web site: www.gsmr.org
    E-mail: dlcustomerservice@gsmr.org
    Office Hours: 8:00 a.m. – 6:00 p.m. (ET), Monday through Friday.

  • Great Lakes Educational Loan Services, Inc.


    Phone: 800/236-4300
    Fax: 800/375-5288
    TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
    Overseas borrowers: 608/246-1700
    Web site: www.mygreatlakes.org
    Office Hours: 7:00 a.m. - 9:00 p.m. (CT), Monday through Friday.

  • HESC/Edfinancial


    Phone: 855/337-6884
    Fax: 800/887-6130 (toll free) or 865/692-6348
    TDD/TTY: 855/337-6884
    Overseas borrowers: 855/337-6884
    Web site: www.edfinancial.com/DL
    Contact Us Page: www.edfinancial.com/Contact
    Office Hours: 8:00 a.m. – 8:30 p.m. (ET), Monday through Thursday. 8:00 a.m. – 6:00 p.m. (ET), Friday.

  • MOHELA


    Phone: 888/866-4352
    Fax: 866/222-7060
    TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
    Overseas borrowers: 636/532-0600
    Web site: www.mohela.com
    Office Hours: 7:00 a.m. - 9:00 p.m. (CT), Monday through Thursday. 7:00 a.m. - 5:00 p.m. (CT), Friday.

  • Navient


    Phone: 800/722-1300
    Fax: 866/266-0178 (within United States)
    Fax: 570/706-8563 (outside United States)
    TDD/TTY: 877/713-3833
    Overseas borrowers: If toll-free (no cost per call) number cannot be accessed, use 317/806-0580 (cost per call).
    Web site: www.navient.com
    Office Hours: 8:00 a.m. - 9:00 p.m. (ET), Monday through Thursday. 8:00 a.m. - 8:00 p.m. (ET), Friday.

  • Nelnet


    Phone: 888/486-4722
    Fax: 866/545-9196
    TDD/TTY: A borrower who is hearing-impaired may Web chat with a representative by visiting the Web site and clicking on "Chat Now".
    Chat Hours: 8:00 a.m. – 8:30 p.m. (ET), Monday through Friday.
    Overseas borrowers: 303/696-3625
    Web site: www.nelnet.com
    Office Hours: 24 hours a day, 7 days a week.

  • OSLA Servicing


    Phone: 866/264-9762
    Fax: 855/813-2224
    TDD/TTY: 405/556-9230
    Web site: www.osla.org
    E-mail: DLcustserv@osla.org
    Office Hours: 8:00 a.m. – 5:00 p.m. (CT), Monday through Friday.

 
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