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Help - Contact Information


Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

To jump to another "Contact Information" section, please click Service Center for Students, Federal Student Aid Offices, or Quick Reference to Call Centers (PDF).

For questions about loan repayment or other loan servicing issues, a school can contact the appropriate loan servicing center. – Click here for Loan Servicing Center Information.

Service Centers for Schools

  • Campus-Based Call Center


    For questions related to the Campus-Based Programs, the Fiscal Operations Report and Application to Participate (FISAP), and Federal Perkins Loan cohort default rates.

    Phone: 877-801-7168 (no cost per call)

  • Closed School Contacts


    Questions about school closure, unresolved discharge issues, and closed school student services.

    Phone: 1-800-4-FED-AID (1-800-433-3243)

  • COD School Relations Center


    For questions related to Common Origination and Disbursement (COD), ACG, Iraq and Afghanistan Service Grant, National SMART Grant, Pell Grant, TEACH Grant, and Direct Loan processing.

    Grant Programs: 800-474-7268
    Direct Loan Program: 800-848-0978
    Student Loan Support Center: 800-557-7394
    Foreign Schools: 571-392-3737

  • CPS/SAIG Technical Support and the TFA Support Center


    For questions related to the Central Processing System (CPS), the Student Aid Internet Gateway (SAIG), Web products such as FAA Access to CPS Online, and assistance with software products such as EDconnect and EDExpress. Questions related to Two Factor Authentication (TFA) tokens may also be directed here.

    Phone: 800-330-5947

  • eZ Audit


    Questions about financial statements and compliance audits through the web.

    Phone: 1-877-263-0780

  • Federal Student Aid Research and Customer Care Center (RCCC)


    For questions related to the Title IV federal student aid programs.

    Phone: 800-433-7327

  • Foreign School Contacts


    For questions related to Direct Loan Setup actions and Direct Loan Processing for foreign schools.

    Phone: Click on “More” for detailed contact information

     
  • G5 Hotline


    For questions related to G5, the Department of Education's electronic system for grants management and payments.

    Phone: 888-336-8930 (no cost per call)

  • Health Education Assistance Loan (HEAL) Program for Lenders and Lender Servicers


    For questions related to the Health Education Assistance Loan (HEAL) Program.

    Phone: Click on “More” for detailed contact information.

  • Loan Consolidation for Loan Holders and Servicers


    For questions related to the Direct Consolidation Loan application process.

    Phone: Click on “More” for detailed contact information.

  • National Student Loan Data System (NSLDS)


    For questions related to NSLDS functions such as student eligibility, overpayments, loan history, and enrollment reporting.

    Phone: 800-999-8219

  • PEPS Help Desk


    For connectivity interruptions, access or other PEPS application questions, please email FSA_PEPS@ed.gov.

  • Total and Permanent Disability Discharge and Veterans Disability Discharge


    For questions related to the disability discharge process.

    Phone: 888-303-7818

Loan Servicing Centers for Schools

  • For questions about loan repayment or other loan servicing issues, a school can contact the appropriate loan servicing center.

    • Aspire Resources Inc.
    • CornerStone
    • ECSI Federal Perkins Loan Servicer
    • ESA/Edfinancial
    • FedLoan Servicing (PHEAA)
    • Granite State - GSMR
    • Great Lakes Educational Loan Services, Inc.
    • MOHELA
    • Navient
    • Nelnet
    • OSLA Servicing
    • VSAC Federal Loans
 
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