Help - Contact Information
Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.
To jump to another "Contact Information" section, please click Service Center for Schools, Service Center for Students, or Quick Reference to Call Centers (PDF).
Federal Student Aid Offices
-
Conferences
General Conference information can be found here.
Phone: 202-377-3633
-
Experimental Sites Initiative
Questions about how schools can participate as experimental sites should be directed here.
Phone: 202-377-4380
-
Portfolio Performance Division (formerly Default Management and Prevention)
Questions about school cohort default rates, appeals/adjustments/challenges to default rate data, and default prevention tools and techniques. Questions about lender and guaranty agency default rates and data corrections to default rate data can also be addressed.
-
Quality Assurance Program
The Quality Assurance Program helps schools Attain, Sustain, and Advance exceptional student aid delivery and service excellence.
Phone: Not Available
-
School Participation Teams
Information and guidance on audit resolution, financial analysis, program reviews, technical assistance, and school and program eligibility/recertification.
Phone: By Region
